I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

An agreement has been reached to combine an IT service management platform with an incident management and operations tool. The integration is intended to unify service management, operations, and ...

SAN MATEO, Calif. - Freshworks Inc. (NASDAQ:FRSH) announced Monday it has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered incident management software. The company, ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Freshservice for Business Teams has doubled in ARR as an add-on to Freshservice ITSM and is now available as an independent product for non-IT functions SAN MATEO, Calif., Nov. 05, 2025 (GLOBE ...

SAN MATEO, Calif., Nov. 05, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (FRSH), today announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an ...

AI improves customer satisfaction with 65% ticket deflection and saves 431,000+ agent hours. The report makes it clear that whether you are a CIO focused on cost efficiency, an IT manager chasing ...

Freshworks branding will appear on McLaren’s Formula 1 cars and team kits starting from the upcoming Belgian Grand Prix and will continue for the remainder of the 2025 season and beyond. Freshworks ...

In a major cross-industry collaboration, SaaS giant Freshworks (NASDAQ: FRSH) has been announced as an Official Partner of the McLaren Formula 1 Team in a multi-year deal. As part of the partnership, ...

Freshservice supports McLaren’s IT team to reduce tech-based issues so the team can maximise its efforts on performance on the track. Efficient and uncomplicated processes reduce friction and allow ...