Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

AI can be used to produce mental health treatment plans. That's already happening. The next era is using neuro-symbolic AI. I lay out the future. An AI Insider scoop.

A new federal accountability framework will tie every college program to graduate earnings and job placement. Here's how leaders can stay ahead with AI outcomes intelligence.

Many leaders believe the greatest risk in change is moving too slowly. That’s often true. For the times it’s not true, the ...

With a disciplined curriculum, the organization provides structured training, powered by small but catalytic capital and ...

From autonomous cars to video games, reinforcement learning (machine learning through interaction with environments) can have ...

Design an explicit, three-part learning sequence: The learning sequence starts with a pre-visit phase, followed by an outdoor visit phase, followed by a post-visit phase. Each part of the sequence ...

A University of Phoenix study examined an introductory environmental science course redesigned for nontraditional adult learners and found that students improved on key course goals and career-aligned ...

Companies need to make a shift from traditional IT project management to digital product management. Project-based approaches—whether waterfall or agile—have high failure rates, and emerging ...