USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

No one has more patience than a customer service worker. One call-center employee, already on her way out, found herself locked in a frustrating argument with a customer who thought they knew ...

West Virginia State University on Wednesday night held a memorial ceremony for Ishmael Smith, who passed away in December. One last nice day is on tap before a powerful and impactful winter storm ...

Rep. Claudia Tenney, R-N.Y., praises the Trump administration for its economic policies and explains the context behind strikes on ISIS targets in Nigeria on ‘Maria Bartiromo’s Wall Street.’ Pulte ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it on our best car insurance companies list. We like Erie's Rate Lock® ...

Term life insurance expires after a predetermined time frame but, so long as you keep paying your premiums, whole life insurance will always remain in force. That makes it more expensive, but a whole ...

MOLINE, Ill. — U.S. Rep. Eric Sorensen, D-Illinois, said that several families in the state's 17th Congressional District will soon face sharp increases in health insurance costs, as Congress wraps up ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in customer experience across ...

Two years ago, Florida lawmakers promised relief for homeowners crushed under skyrocketing insurance premiums. They made significant legal reforms that have resulted in both new insurers entering the ...

New York Rep. Michael Lawler is accusing Gov. Kathy Hochul of dragging her feet by failing to force insurance companies to pay claims to thousands of alleged sexual assault victims who’ve filed ...