INTERACTION ANALYTICS (IA) has proven its worth and benefits in the best and worst of times. The companies that used IA during the pandemic had a major advantage because of the visibility it provided ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints Three pre-configured AI solutions are now available for customer contact center and social media ...

Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

Protecting your company from cyber criminals makes sense to the bottom line — whether it’s preventing the impact on your stock price or the long-lasting damage to customer loyalty. A 2014 Gallup poll ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Not everyone is a coding wiz. So Heap wants to automate analytics tools ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...