The aim of this report is to understand stakeholder perceptions of the new patient premium (NPP) scheme by reporting on a series of focus groups held in November 2024.

The Agriculture Department received overwhelmingly negative feedback on its plan to relocate thousands of staff and consolidate dozens of offices, as employees, lawmakers and stakeholders said it ...

I was recently reading an article 1 on the science of kindness that emphasized how acts of kindness (doing them and witnessing them) produce measurable neurochemical and physiological effects. Being ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

It’s easy to dwell on the difficulty and pain of recovery from an eating disorder. But it’s important to attend to the beauty of it too. One of the forms of beauty involved in restoring yourself to ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

A negative mindset is known to trigger or heighten stress and anxiety — and new research has revealed other trickle-down effects on mental and physical health. Researchers from Amen Clinics, a ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...

If you’re a business owner, manager, or team lead, you’re going to have to give negative feedback to your people. This isn’t a bad thing: Everyone has blind spots. Your job is to help them identify ...