UK telco teams with cloud-first tech modernisation firm to deploy AI-driven automation technology to minimise downtime across ...

O2 has spun up its 5G Standalone network across several towns in Dorset, while Gigaclear has piped in full fibre to Gloucestershire.

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Virgin Media O2 says it saved customers the collecctive equivalent of 46 years hanging on the phone, last year. This follows the rollout of AI tools and changes to its customer contact operation.The ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...