CISA ordered federal agencies on Thursday to secure their systems against a critical Microsoft Configuration Manager vulnerability patched in October 2024 and now exploited in attacks.

With a simple turn of a knob on their radio devices, more than 30 public-safety agencies — including the Tucson Police and Fire departments, the Pima County Sheriff’s Department and seven county ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...