Microsoft's Defender Security Research Team has observed threat actors actively exploiting internet-exposed SolarWinds Web Help Desk instances in multi-stage intrusions that led to lateral movement ...

The traditional service desk is failing, burdened by rising costs and agent burnout. Freshworks’ 2026 Blueprint advocates for an AI-assisted, people-ready model to break the link between ticket volume ...

The Trade Desk's growth has decelerated some. But it's still growing at an impressive rate. Even though shares have been crushed, the valuation remains pricey. If revenue growth reaccelerates, the ...

The Secretlab Magnus Evo is a stylish, smartly-built gaming desk that sets itself apart with genuinely useful PC-focused features, good build quality, and an intuitive assembly process. The overall ...

It doesn’t take much time or technical complexity for threat actors to compromise a service desk. Here’s how a typical attack might play out in a single day: 09:23 - Attacker scrapes LinkedIn for ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

I’m a standing desk evangelist. Ask anyone in my life who’s a desk worker and they’ll tell you that I’ve badgered them about switching. Whether it’s expensive or affordable, it doesn’t matter—just get ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

If you click on links we provide, we may receive compensation. “This is a whole new adventure,” the author and viral content creator tells PEOPLE of 'For Whom the Belle Tolls' Carly Tagen-Dye is the ...