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En este vídeo, te enseñaré qué es el NPS (Net Promoter Score) y cómo medirlo en Excel para evaluar la satisfacción de tus clientes. Comenzaremos con una breve explicación del concepto y su importancia. Luego, trabajaremos con una base de datos práctica para crear una tabla dinámica que nos permita realizar el análisis del NPS. Al final, aprenderás cómo calcular el NPS paso a paso directamente en Excel. ¡Dale al play y descubre si tus clientes son detractores, pasivos o promotores! 🎓 HAZ CLIC AQ
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