Handling Abusive Callers in a Call Center
6:37
Study.com
Handling Abusive Callers in a Call Center
Customers are often contacting call centers to resolve a problem with a product or service, with some callers highly irate. Explore how to identify abusive callers, how to handle an abusive caller, and what to learn from an abusive caller situation.
1.9K viewsDec 28, 2017
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Enjoy part 6 of our official documentary series “Welcome To The Garden State!” Here, we talk about the rise of 90’s grunge and how it pulled the rug out from underneath plenty of other bands… but NOT Overkill. Our 19th studio record "The Wings Of War" is OUT TOMORROW via Nuclear Blast! Order at: www.nuclearblast.com/overkill-thewingsofwar | Overkill
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7.4K views · 331 reactions | Rude customers be forgetting ONE thing… I control the SPEED of this call, babe  You wanna act nasty? Cool. Now I’m helping you extra slow. Letter… by… letter… ‘L… e… t… m… e… s… e… e… h… e… r… e…’  ’Cause why you calling ME for help with an attitude? Be nice or be on this phone all damn day, sweetheart. Drop a  if you’ve ever slowed it down for a rude customer too! | Callcenteruncut | Facebook
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7.4K views · 331 reactions | Rude customers be forgetting ONE thing… I control the SPEED of this call, babe  You wanna act nasty? Cool. Now I’m helping you extra slow. Letter… by… letter… ‘L… e… t… m… e… s… e… e… h… e… r… e…’  ’Cause why you calling ME for help with an attitude? Be nice or be on this phone all damn day, sweetheart. Drop a  if you’ve ever slowed it down for a rude customer too! | Callcenteruncut | Facebook
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In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
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